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Ticketing FAQs

Give your online ticket buyers an attractive and easy-to-use purchasing experience. And, receive ticket income via weekly payouts!

What are the fees I pay on ticket sales?

There are two types of fees associated with ticket orders: Chorus Connection ticket fees and credit card processing fees. Chorus Connection ticket fees are 2.5% + $1 per ticket. Credit card processing fees are 2.9% + 30¢ per ticket order.

Do I have the option to pass those fees to the buyer?

Yes! Your organization has the option to absorb those fees or pass along the fees to the buyer. When setting up your ticket types and pricing, you can click a button to calculate the fees so you’ll know the cost before you start.

How will tickets get delivered to the buyer?

As an administrator, you’ll have the option to choose the ticket delivery methods for each event. You can enable delivery by email and/or will call. If you enable both, the buyer will have the option to choose at checkout.

Can I see all our ticket orders somewhere?

Absolutely. You’ll be able to run reports and export lists of all ticket orders in the Ticketed Event Reports area inside Chorus Connection.

Will I have the ability to set up discount and promo codes?

Yes. Promo codes can be entered on each event and may be applied to one or more ticket types for that event.

Do I need to set up a merchant account?

No. All you need to do is provide the details for your choir's bank account and some additional information and we'll take care of the rest.

What payment processor do you use?

Chorus Connection uses Stripe Payments to securely process and distribute payments.

How do I get the money from our ticket sales?

We are proud to offer weekly payouts for organizations selling tickets with us.

We transfer available funds to your bank every Monday. Funds may take up to 2 business days to appear in your account. Payouts typically include all payments from the prior Saturday through Friday, though bank holidays may occasionally impact that date range.

Note: Our payment processor uses the UTC timezone for determining the date of each transaction, so some Friday transactions - if Saturday UTC time - will get bundled with the following week's payout.

How do I share the event with my ticket buyers?

Every event you create in Chorus Connection will have a unique URL. When in Chorus Connection, you’ll see the event’s URL clearly on the Ticketed Events Page. You can copy the URL and use it on your website and anywhere else you are promoting your tickets.

Can I process refunds back to credit cards?

Yes! Find more information about refunds here: Ticket Refunds.