Go to: Manage>Payments>Member Accounts
Need Help? Money is important and we want to get you answers to all of your questions! Our team can help you make sense of ticket orders. Reach out to us at support@chorusconnection.com.
How to Process a Ticket Refund
- Go to Manage>Tickets>Order Lookup
- Search for the order by name or email address.
- Click the Details button next to the order you need.
- Click the Issue Refund button.
- Depending on the details of the ticket order, you may have multiple refund options. These could include:
- Refund entire order: Refund all tickets in an order.
- Refund part of the order: Refund only some of the tickets in an order.
- Offline Payment Refund: Enter a refund for a payment received outside of Chorus Connection. (e.g. make note of a refund you issued by check.)
- Click Next and follow the instructions on the screen to complete the refund.
Refund Notifications to Patrons: If the original payment was charged through Chorus Connection with a credit/debit card, patrons will receive an email refund notification.
If there are tickets remaining on an order with email ticket delivery, the patron will receive updated email tickets.
Notifications are not sent for refunds entered for offline payments (e.g. cash, check, etc.).
Ticket Refund FAQs
When will people receive their credit/debit card refunds?
People will see refunds back to their card accounts within 5-10 business days.
How are refunds funded? (Where does the money come from?)
The refunds you process will be deducted from your Account Balance for the week. This includes any incoming money from member or ticket patron orders. You can always check your current Account Balance by visiting the Bank Reconciliation report page.
If the amount of a refund exceeds your current account balance, we may debit your bank account within 1-2 business days for the funds to cover the refund. For more information, check out our Terms of Service.
Are people notified when a refund has been processed?
Yes - if the original payment was charged through Chorus Connection with a credit/debit card. People will receive an email refund notification.
If there are tickets remaining on an order with email ticket delivery, the patron will receive updated email tickets.
Notifications are not sent for refunds entered for offline payments (e.g. cash, check, etc.).
What happens to the processing fees when I issue a credit/debit card refund?
You get the ticket fees and credit card processing fees back! And, there are no additional fees to process a refund.
Can I issue a refund to a different card than the original payment method?
No. Refunds can only be processed back to the original method of payment. Banks have methods of getting funds to account holders if a card has been canceled.
Can I undo a credit/debit card refund that I processed?
No. Refunds card refunds are final.
The system won't let me process a refund. What can I do?
Reach out to us at support@chorusconnection.com and we'll review options with you!