Payment FAQs
Collect payments from your members securely with a fraction of the effort!
Table of Contents
- Can I collect money from my members using Chorus Connection?
- What are the standard processing fees?
- Can members pay in installments or enroll in Auto-Pay?
- Can we manage scholarships and financial assistance for members?
- Can I track who hasn’t paid?
- Can I collect payments for non-dues items?
- Do I need a merchant account?
- What processor do you use?
- How do payouts work?
- Can I issue refunds?
Can I collect money from my members using Chorus Connection?
Absolutely! Whether it's dues, tuition, music fees, concert attire, or other chorus-related items, you can easily collect payments online. Head on over to our making payments page to learn how members can pay their dues online.
What are the standard processing fees?
The processing fee is 2.9% + 30¢ for all payments we collect on your behalf from your members. These fees are deducted from your weekly payouts unless the buyer chooses to cover the fees. (See below!)
New! Can members cover those processing fees?
Yes! You can now give members the option to cover processing fees at checkout, so your chorus receives the full order amount without any deductions. You can let members cover the processing fees by enabling the option in your Payment Settings.
Are you looking for fees related to Event Ticketing?
Fees for public ticket sales are different. Please check out the Ticketing FAQs section for more information.
Can members pay their dues or tuition in installments?
Yes. Administrators can set up payment plans for their members so that they can pay in monthly installments. With our AutoPay feature, they can even choose to have those payments automatically charged to a credit or debit card every month.
Can we manage scholarships for singers using Chorus Connection?
Yes. If you have some chorus members on scholarship programs, you can make price adjustments on a case-by-case basis to either waive their dues/tuition entirely or apply a discount.
Does Chorus Connection help me keep track of who has paid their dues or tuition?
Yup! We have a number of robust reports to help you review and monitor payments from your members. Check out our Reviewing Member Accounts article to see how to keep track of who owes money.
What payment processor do you use?
Chorus Connection uses Stripe Payments to securely process and distribute payments.
How do I get the money when my members make online payments through Chorus Connection?
We transfer available funds through weekly payouts to your bank every Monday. Funds may take up to 2 business days to appear in your account. Payouts typically include all payments from the prior Saturday through Friday, though bank holidays may occasionally impact that date range.
Note: Our payment processor uses the UTC timezone for determining the date of each transaction, so some Friday transactions - if Saturday UTC time - will get bundled with the following week's payout.