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Payment FAQs

Collect payments from your members securely with a fraction of the effort!

Can I collect money from my members using Chorus Connection?

You can indeed! Head on over to our making payments page to learn how members can pay their dues online.

Can members pay their dues in installments?

Yes. Administrators can set up payment plans for their members so that they can pay in monthly installments. With our Auto-pay feature, they can even choose to have those monthly payments automatically withdrawn from a credit or debit card every month.

Does Chorus Connection help me keep track of who hasn't paid their dues?

Yup! We have a number of robust reports to help you manage payments from your members. Check out our collecting payments page to see how to keep track of who owes money.

Can I collect money for things besides membership dues?

Absolutely. You can collect music fees, donations, payments for t-shirts or CDs, or anything else you need to collect from your members.

Can we manage scholarships for singers using Chorus Connection?

Yes. If you have some chorus members on scholarship programs, you can choose at an individual level to either waive their member dues entirely or apply a discount to their dues.

Do I need to set up a merchant account?

No. All you need to do is provide the details for your choir's bank account and some additional information and we'll take care of the rest.

What payment processor do you use?

Chorus Connection uses Stripe Payments to securely process and distribute payments.

What fees do you charge for processing credit card payments from members?

The chorus is charged 2.9% + 30¢ for all payments we collect on your behalf from your members. These fees are deducted from your weekly payouts.

How do I get the money when my members make online payments through Chorus Connection?

We transfer available funds through weekly payouts to your bank every Monday. Funds may take up to 2 business days to appear in your account. Payouts typically include all payments from the prior Saturday through Friday, though bank holidays may occasionally impact that date range.

Note: Our payment processor uses the UTC timezone for determining the date of each transaction, so some Friday transactions - if Saturday UTC time - will get bundled with the following week's payout.

Can I process refunds back to credit cards?

Yes! Find more information about refunds here: Member Payment Refunds.