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Let Members Cover Processing Fees at Checkout

This feature lets members cover processing fees—so your chorus receives the full amount of their payments. 

Go to: Manage > Payments > Payment Settings (Admins only)

When enabled, members will see a small checkbox during checkout to cover the cost of processing their payment (2.9% + 30¢ per transaction).
If they choose it, your chorus receives the full payment amount in your deposit without any deductions for fees. This option is completely voluntary for members.

Why Use This Feature?

  • Keep more of your funds – Minimize the fees that are deducted from your deposits.
  • Give members the choice – Let them decide if they want to cover the processing fees.
  • Easy to set up – Enable with one setting; no additional configuration required.

How to Enable the Feature

With a simple toggle in your Payment Settings, you can allow members to cover the fees whenever they make a payment in the Payments Center!
  1. Go to Manage > Payments > Payment Settings (Admins only)
  2. Go to Let Members Optionally Cover Processing Fees under Member Payment Settings
  3. Click Update to toggle the setting to ENABLED. That's all!

EnableCoverFees


What Members See at Checkout

When enabled, members will see a small checkbox during checkout to add the cost of processing their payment (2.9% + 30¢ per transaction).
If they choose it, your chorus receives the full payment amount in your deposit, without any deductions for fees. This option is completely voluntary for members. They can opt in any time they make a payment.
CoverFees

Communicating to Members—a Sample Email!

We’re so confident you’ll want to use this feature that we’ve gone ahead and drafted a sample email you can send to your members. Just copy, paste, and share the text below to let your members know about how they can support your chorus when paying online. 

Sample Email

Subject: 🎶 New Option When Paying Online
Message Body: Now, when you pay chorus-related costs online—like dues, music fees, concert attire, etc.—you’ll see a small checkbox at checkout to cover the processing fees.
If you choose to check it, you’ll add just a little extra to your payment, helping the chorus receive the full amount without processing costs deducted.
It’s completely optional, but every bit helps us keep more of our funds for music and programs. Thank you for your support!

FAQs

Is this required for members?
No. It’s an optional choice shown during checkout.
Can I customize the text shown to members?
Not at this time. Everyone sees the same text at checkout. (See image above.)
Can I change the processing fee amount?
No. The cost is fixed at 2.9% + 30¢ per transaction.
What happens if I process refunds after members covered the fees?
When processing credit card refunds through Chorus Connection, all credit card fees are refunded too. If members covered the fees for a payment, those fees will be  included in the refund.
Can members change their mind if they're using AutoPay?
Yes. If a member has a running AutoPay, they can update their choice to cover (or not cover) the fees by clicking the Modify AutoPay button in the Payments Center.
Does this feature apply to ticket sales?
No. This feature is for Payments Center transactions only and does not apply to Ticketed Events. You can already pass fees to buyers when selling tickets.